Use of Personal Data

How does the Government protect and use my personal information? Is the Government bound by Personal Data Protection Act (PDPA)?

There are strict policies, processes, and safeguards to ensure the proper use and protection of personal data within the Government. While the Personal Data Protection Act (PDPA) does not apply to government agencies, Government's data protection standards are aligned with, if not more stringent than, the requirements of the PDPA. The Government also requires the same high standards in third parties’ handling of Government benefits data to prevent inadvertent disclosure of citizens’ details. The Government is committed in ensuring that the citizens’ data are protected, while using the data to continuously understand members’ needs to refine and develop better policies and services. You may refer to our privacy statement for more details
Why does the Government refer my case to another organisation?

The Government is committed to providing the best possible assistance to those in need. To make sure you get the right kind of support, we will look at your situation and assess whether there are other organisation(s) with more appropriate assistance tailored to your needs. If the situation warrants, we will refer your case to our partner organisation(s) that have the right assistance programme(s) and expertise to better assist you. Please inform us explicitly if you do not want us to refer your case to our partner organisation(s).

The Government is committed to ensuring your data is protected. You may refer to our privacy statement for more details.