More FAQs
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How and when will I know if I am eligible for GST Voucher (GSTV) – Cash and/GSTV – MediSave?
You may login to the e-services to view your eligibility for GSTV – Cash and MediSave.
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Can I withdraw my GSTV – MediSave?
The GSTV – MediSave that is credited to your CPF MediSave Account will form part of your CPF monies and will be subjected to CPF withdrawal rules.
MediSave can be used to pay for your own or your immediate family members’ hospitalisation expenses, incurred at any of the participating medical institutions under the MediSave Scheme.
MediSave can also be used to pay for day surgeries and approved outpatient treatments listed on the CPF website.
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How will I know if the GSTV – Cash and/or GSTV – MediSave has been credited to my bank/CPF account?
You will receive a message in the inbox of your Singpass app after payment has been made. Turn on your notifications for the app so that you will not miss any messages.
As Singpass app is the default mode of notification, you are strongly encouraged to download the Singpass app to receive Government related information via this secured channel. Please ensure that your app is downloaded from the official app stores (e.g., App store, Play Store or Huawei AppGallery) and check that the app is developed by “Government Technology Agency”.
If you do not have the Singpass app, an SMS (with no web links) will be sent to your Singpass-registered mobile number.
To update your mobile number, please log in to your Singpass account at the Singpass website.
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Do I qualify for the GSTV – Cash and/or GSTV – MediSave if my Assessable Income (AI) is unavailable, but I meet all other criteria?
You may check if your AI is available by visiting iras.gov.sg [log in to myTax Portal using your Singpass > Notices/Letters > Individual, select Year of Assessment].
If your AI is unavailable because you have not filed your tax returns, you may wish to first contact IRAS at 1800 356 8300 to file your income tax returns and thereafter log in to the e-services with your Singpass to reach out to us.
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One of the eligibility criteria for the 2024 GSTV – Cash is that the Income Earned in 2022 (Assessable Income (AI) for the Year of Assessment (YA) 2023) must not exceed $34,000. Why is the AI for YA2023 (instead of YA2024) used?
For Singaporeans to receive their 2024 GSTV – Cash from August 2024, we assess the eligibility based on Income Earned in 2022 (AI for YA2023) because this is the latest tax assessment available.
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Why is Annual Value (AV) used instead of flat type?
AV is currently used as a proxy for wealth and family support. It is a reasonable and best available proxy for the financial resources available to the individual, including from immediate family members who reside with the individual.
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Why are both Assessable Income (AI) and Annual Value (AV) used to determine the amount of GSTV – Cash one receives?
Our social support schemes are means-tested to ensure support is targeted to those with greater needs, and the use of both AI and AV allows us to achieve this objective.
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Will my 2024 Annual Value (AV) of my place of residence affect my eligibility for the GSTV – Cash and/or GSTV – MediSave?
Your eligibility for social support schemes in 2024 will not be affected by your 2024 AV. 2023 AV will be used to determine your scheme eligibility in 2024.
If the AV of your place of residence is not available at the point of determining your eligibility for the GSTV in 2024, you may wish to log in to the e-services with your Singpass to update us when the AV of your residence is available.
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How much will I receive if I live in a rented property?
The amount of GSTV that you receive depends on the Annual Value of your place of residence as stated on your NRIC as at 31 December of the preceding year, regardless of whether you own or rent the property.
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If I own more than one property, will I be eligible for GSTV benefits?
Those who own more than one property will not be eligible for the GSTV scheme. Such properties may include shophouses, private residential properties or non-residential properties such as commercial or industrial properties.
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I own more than one property, but I earn a very low income and am in financial difficulty. Can I get my GSTV?
We may consider your request on a case-by-case basis.
You may log in to the e-services with your Singpass to inform us of your circumstances and appeal for the GSTV with the supporting documents.
If you require further assistance, you may approach any Social Service Office (SSO) within your vicinity who may be able to advise you on the available assistance based on your situation and provide you with the necessary assistance. You may wish to visit the SSO website to locate the nearest SSO to you.
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I am residing overseas. Am I eligible for the GSTV?
The GSTV is meant to offset the GST expenses incurred by Singaporeans residing in Singapore. Therefore, you are not eligible for these benefits if you are residing overseas.
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If the beneficiary passes away before the payment of the GSTV – Cash and/or GSTV – MediSave is made, will he/she still qualify?
No. The GSTV – Cash and/or GSTV – MediSave is only paid to Singapore citizens who are alive.
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How will I know if I qualify for the GSTV – U-Save?
No sign-up is required. The GSTV – U–Save will be credited automatically to your household’s utilities account managed by SP Services Limited. No further action is required on your part.
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Can unused U-Save be encashed?
No. The GSTV – U-Save is meant to offset a household’s utility expenses and cannot be encashed for other purposes. Any unused U-Save will be rolled over to help offset your household’s utility bills for subsequent months.
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Can I use my GSTV – U-Save to pay for electricity charges under my Open Electric Market (OEM) retailer?
The GSTV – U-Save can be used to offset electricity charges under your OEM retailer. The rebates will first be used to offset SP Group bill for non-electricity charges including water, gas and refuse collection. Any remaining U-Save will then be used to offset your electricity bills by your OEM retailer.
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How can I find out more information on the GSTV – U-Save?
For more information on the GSTV – U-Save, you may fill in this feedback form or contact SP Services Limited at 6671 7117 (Mon-Fri: 8.30am-5.30pm).
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How will I know if my household qualifies for the GSTV – Service & Conservancy Charges (S&CC) Rebate?
Eligible Singaporean households living in HDB flats will receive the S&CC rebates to offset between 2 to 4 months of S&CC from April 2024 to January 2025 (depending on HDB flat type), if all the following criteria are met:
a. There must be at least one Singapore citizen flat owner or occupier in the flat;
b. The flat owner(s) and essential occupier(s) of the flat do not own or have any interest in a private property; and
c. The flat owner(s) have not rented out the whole flat
HDB Residents can check or enquire on their household's eligibility for S&CC Rebate by logging into My HDBPage via HDB InfoWEB with their Singpass and following these steps: My Flat > Purchased Flat/Rental Flat > S&CC Rebate.
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Is there any action required on my part if I have already arranged to pay my S&CC through GIRO?
If you are paying for your S&CC through GIRO, no action is required on your part. The Town Council will arrange with your bank on the amount of S&CC that your household will have to pay, after offsetting against the amount of S&CC Rebate you are eligible for.
If you are not paying for your S&CC through GIRO, you may wish to contact your Town Council regarding S&CC payment matters.
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Who can I contact for more information on the GSTV – S&CC Rebate?
For GSTV – S&CC Rebate eligibility matters, residents can send in their enquiry by logging into My HDBPage via HDB InfoWEB with their Singpass and following these steps: My Flat > Purchased Flat/Rental Flat > S&CC Rebate > Feedback.
For enquiries on your household’s S&CC payment or account status, you may contact your Town Council. The Town Councils’ contact information can be found on the respective Town Councils’ websites.
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